Privacy Policy
How PropertyInsight.ai, LLC collects, uses, and protects your information when you use PropertyInsight.ai.
Last updated: October 15, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
- Account information (name, email, company)
- Usage data (searches performed, features accessed)
- Payment information (processed securely via Stripe)
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our platform, processing payments, or providing customer support. These providers are bound by confidentiality obligations.
4. Sub-processors
We engage trusted third-party service providers (“sub-processors”) to help us deliver and operate the Service. Each is bound by contractual data-protection obligations. The list below is provided for transparency under data-protection regulations such as GDPR Article 28, and may change as our infrastructure evolves.
| Sub-processor | Role / data shared | Region |
|---|---|---|
| Supabase | Database hosting | United States |
| Railway | Application hosting | United States |
| Stripe | Payment processing | United States / Ireland |
| Firebase / Google | Authentication, infrastructure | United States |
| OpenAI | AI / language-model processing | United States |
| Google Maps | Geocoding, street-view imagery | United States |
| Resend | Transactional email delivery | United States |
| Sentry | Error / crash reporting (diagnostics) | United States |
| Third-party property-data providers | Property records / valuation data | United States |
Regions reflect the primary processing location and may include additional locations covered by the provider’s standard data-protection terms.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit using TLS and at rest using AES-256 encryption.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting support.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
To exercise any of these rights, visit our data request page.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this privacy policy or our practices, please contact us at:
Email: [email protected]
Address: 24564 Meadow Lane, Westlake, Ohio 44145
Need a clearer answer on how your data is handled?
For data-handling, retention, or deletion requests, reach our privacy team directly — or email [email protected].